Effective Date: February 1, 2025
Last Updated: November 3, 2026

1. Medical Privacy, Online Privacy, & Information We Collect

• Contact & Identification Data:
  Name, email address, telephone number, mailing address, and date of birth submitted through contact or booking forms.
• Pre-Consultation & Inquiry Information:
  Reasons for appointment, aesthetic concerns, or health-related inquiries you choose to submit when requesting a consultation.
• Payment Information:
  When paying for treatments or products, transactions are handled directly through encrypted, PCI-compliant third-party payment processors. We do not store full credit card numbers or CVVs on our web servers.
• Automated Device & Usage Data:
  IP address, browser type, device information, operating system, pages viewed, time spent on pages, and referral URLs collected via cookies, pixels, and server logs.
• Cookies and Tracking Technologies:
  We may utilize cookies, web beacons, and analytics tools (such as Google Analytics) to monitor website traffic and improve functionality. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. Note that disabling cookies may affect some website features or online booking navigation.

2. How We Use Your Information

We use the information we collect for legitimate business and clinical purposes, including:

• Scheduling, confirming, and managing consultation and treatment appointments.
• Delivering appointment reminders, operational notices, and administrative messages via email, phone, or SMS.
• Responding to customer inquiries and providing patient support.
• Operating, troubleshooting, and improving our website, treatments, and user experience.
• Distributing promotional updates, newsletters, and marketing materials (which you may opt out of at any time).
• Complying with applicable legal, regulatory, and healthcare requirements.
  
  Text Messaging (SMS) & Communications Policy
  If you provide your mobile phone number, you may receive appointment reminders, scheduling alerts, and informational updates via SMS.
  No Sharing of Mobile Data: Mobile information, phone numbers, and text messaging originator opt-in data will not be shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes.
  Opting Out: You may opt out of text communications at any time by replying STOP to any text message. For assistance, reply HELP or contact our clinic directly. Standard message and data rates may apply.

3. Sharing Your Information

We do not sell, rent, or lease your personal information. We disclose personal information only in the following limited situations:

• Service Providers: Trusted third-party vendors who provide website hosting, software infrastructure, appointment scheduling, email delivery, and payment processing under strict confidentiality agreements.
• Clinical Team & Providers: Qualified medical personnel and clinic staff involved in your care.
• Legal & Regulatory Obligations: When required by subpoena, court order, search warrant, or applicable law, or to defend the legal rights, property, and safety of our clinic, patients, or the public.
  Business Transfers: In the event of a merger, acquisition, or sale of clinic assets, customer information may be transferred subject to continued privacy protections.

4. Data Security & Retention

We maintain administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, loss, alteration, or disclosure.

• These measures include encrypted transmission (SSL/TLS), firewalls, and role-based staff access controls.
• We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy
• We comply with medical record retention regulations under Texas state law, resolve disputes, and enforce agreements.

5. Your Privacy Rights (Texas & Consumer Protections)

Depending on applicable state laws (including the Texas Data Privacy and Security Act), you may have the following rights regarding your personal data:

• Right to Know / Access: Confirm whether we process your personal data and request a copy of the personal information we hold about you.
• Right to Correct: Request corrections to inaccurate or incomplete information.
• Right to Delete: Request deletion of your personal data, subject to legal and regulatory record-retention requirements (such as statutory medical record retention periods).
• Right to Opt-Out: Opt out of marketing emails (via the "unsubscribe" link in each email) or targeted advertising.
  Right to Appeal: If we decline to take action on your consumer rights request, you may appeal our decision by contacting us in writing. If your appeal is denied, you have the right to contact the Office of the Texas Attorney General.
  
  Children's Online Privacy Protection
  Our website and services are intended solely for individuals aged 18 and older. We do not knowingly collect personal information online from children under the age of 13. If you believe a child has provided us with personal information without parental consent, please contact us immediately so we can remove the data.
  

6. Third-Party Websites

Our website may include links to third-party websites, financing partners, or social media pages. We are not responsible for the privacy practices, terms, or content of those external sites. We advise you to read the privacy statements of every website you visit.

7. Policy Changes

We reserve the right to update this Privacy Policy at any time. When updates are published, the revised date will be reflected in the "Last Updated" field at the top of this page. We encourage you to review this policy periodically.

8. Contact Us